Aware Service Memberships

Terms and condition

1. Each Package will be valid for a period of one (1) year from the date of activation of such package or the full/total consumption of allowed services, whichever is earlier.
2. Services covered under the Package include the selected services (detailed list available on website and Mobile app) of Service Category such as Air conditioning, Refrigerator, Microwave, Washing machine, Geyser, RO, Repair etc.
3. Customers can book services under the above service categories as allowed in the specific packages. Number of services allowed under packages are listed below.
4. Activation of Package may take minimum 24 hours from the realization of payment. Services can be booked through Aware Service Mobile App or website (www.awareservice.com) or by calling at Call Center (9120499499
5. We provide Turnaround Time (TAT) of 3 Hours in Basic Package and 2 Hours other packages in general Condition.
6. Services will be provided from 8 am to 8 pm on all days of the week for customers covered under Aware service Packages.
7. Service warranty will be valid for 7 days from the date of service. In case of repeat visit/s after 7 days, the same will be counted as a separate visit/s.
8. All Services include Labor charges only. Parts & material are not included in the package and Aware service may provide hardware at extra cost.
9. Customers can only book services that are provided under the packages as mentioned on the website and Mobile App.
10. Customers can also book other services provided by Aware service at extra cost.
11. For the purpose of calculation of service consumed under the packages, one (1) Service means home service that can be delivered in maximum one (1) hour. In case, service delivery takes more than one hour, it will be considered as an additional service delivery and counted separately. Example: service delivery, which takes 2 hours, will be counted as two (2) service counts.
12. Services will be provided only at the Residential / Office Address as provided at the time of purchasing the Home service packages
13. Aware service can purchase (at actual cost) any parts or material on the customer’s specific request to complete the service. However, if the product is defective or stops working or is not functioning as expected, Aware service will not be responsible for the warranty of the product and will not offer any replacement of the same. The cost of such parts or material will be charged at prescribed rates
14. Aware service will bill the materials or spare parts purchased on customer instructions if customer later cancels service
15. Aware service will count a Service as delivered (one service), if a customer has booked a service and the service men have arrived at the customer premises but customer fails to arrange for the materials or parts which are mandatory/necessary for service.
16. If the material/s required for the service is not made available by the Customer and Aware service men are asked to buy the material/s, then a conveyance charge of Rs.50 will be charged for a distance of up to 3kms. Time consumed for the purchase of the material will be considered in the calculation of no. of visits under package.
17. By purchasing the Home Service Package or using our services, Customer agrees to Aware service Terms & Conditions, Payments Terms of Service, Privacy Policy, Refund/ Cancellation Policy and also gives consent to receive promotional mails and offers.
18. Aware service offers warranty on labour only. Any work that has to be redone due to labour fault will be done for free, provided that the fault has been registered directly with the Company with order id within the warranty period.
19. Aware service is not liable or responsible for any work done by it service men, which was directly instructed by the customer despite the service men recommendation. Warranty for such work is also not provided.
20. Warranty for work carried out by Aware service will be void if it work is repaired, modified, or tampered with by anyone other than Aware service.
21. Aware service informs it customers not to pay any money to the Technician/s without Invoice and in case customer gives any additional money to Technician/s without Invoice, Aware service will not be responsible for that service.
22. Our office/services will be closed on: Republic Day, Holi, Independence Day, Gandhi Jayanti, Eid and Bakra Eid.
23. All Prices, Terms & Conditions are subject to change without any prior notice. Please visit our website regularly for the latest prices and terms & conditions.
24. Aware service reserves the absolute right to change, remove any Home service or Package without prior notice or replacement of similar home services in specific service categories without assigning any reason and without any liability whatsoever.
25. Home services are subject to removal & deletion at any time with reasonable notice and with replacement of similar home services
26. Aware service has the sole discretion to withdraw any of its offer /scheme anytime without prior notice.
27. To ensure we provide the highest levels of service, we reserve the right to refuse service to any person at any time, for any reason deemed appropriate by us, especially if the person is abusive, rude, ill mannered, threatening, harassing or intimidating to our staff
28. In case of any dispute, the Laws of the Republic of India shall apply and the courts at Lucknow only shall have exclusive jurisdiction.

29. *maximum discount can be allowed of Rs 1000/-,*Discount will be available on booking above 500.